Urgent appointments
Immediate and urgent care, please call 999.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by directed you to the pharmacy.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account
- using the GP online system – SystmOnline
- phone us 01159290754 , Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
Appointments must be cancelled 2hr prior to start time to allow allocation to another patient.
SystmOnline
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to telephone reception before 10:00 if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.